@TechReport{ IA2004a,
	author = "Avril~J. Smith and John~L. Adams",
	title = "{Delivery of Assured QoS Content in NGNs}",
	type = "British Telecom Contribution",
	number = "D-,Q4,6,10,11,16,SG13",
	month = feb,
	year = "2004",
	institution = "ITU-T",
	address = "Geneva/Switzerland",
	language = "english"
}